CASE STUDY: Assets & Facilities Maintenance Management for MDS Mideast Data Systems – Site & Power UAE
MDS Site & Power Dubai UAE.
Location and Date:
Dubai, United Arab Emirates – 2016.
Rosmiman® IWMS Global Site.
Rosmiman® Smart Mobility.
Rosmiman® Service Companies’ Module.
Rosmiman® Notifications Web.
Traverse (Open Systems Inc.)
MDS Site & Power Dubai
DAMAC Business Tower – Business Bay 15th Floor – P.O. Box: 8361
United Arab Emirates
Tel: +971 4 452 5554
Fax: +971 4 423 8072
Head Office Location
Garden Towers, Block D, Mezzanine Floor, Khalifa Street
P.O Box: 7899 – Abu Dhabi, UAE
Tel: +971 2 6270072
Fax: +971 2 6265510
The group in UAE and Kuwait provides Data Center activities and Turnkey Power projects for Oil and Gas in addition to Telecom and Utilities. Its Data Center Infrastructure Specialists have skills that range from consultancy and design to final implementation and training.
Facility Management and services include consultancy, design, supply, installation and maintenance with a team that has an engineering ratio of 90% with customer satisfaction as its main objective.
For Power projects, supply, install and maintain diesel generators for standby and continuous operation, as well as DC systems for various applications, also provision of generators on a rental basis.
Telecom services are provided in UAE, Saudi Arabia and Iraq. Steel manufacturing and supplies of cabinets, canopies, shelters, tanks and fire rated doors are provided across the region. MDS-Site & Power group holds many certifications for services and products manufacturing.
The group has more than 200 highly qualified professionals in UAE only and it consists of 7 companies:
- MDS Site & Power Abu Dhabi.
- MDS Site & Power Dubai.
- Computer and Power Technology (CPT) Abu Dhabi.
- Computer and Power Technology (CPT) Kuwait City.
- Integrated Industry (2I) Ras Al Khaimah.
- Precise Telecom Services (PTS) Ras Al Khaimah.
- Telecom Services (PTS) Erbil.
Facility Management Services
Since data centers are critical service facilities, hardware and application maintenance is essential to keep the systems running. With 24/7 availability to support customer needs for continuous system availability and to keep the infrastructure working reliably and at peak performance is the best solution for a trouble free and smooth operation of the equipment.
MDS Site & Power Abu Dhabi provide the clients with tailored maintenance and support scheme these schemes are all made based on the client needs and requirement, they vary from preventive maintenance scheme, corrective and on-call maintenance schemes, currently, around 450 satisfied customers with constantly renewed agreements.
The technical team attends periodic factory and in-house training, also they are based in an up to date workshop equipped with all the latest and necessary tools to carry on repairs and maintenance.
Project, Needs & Objectives
The main requirement for the CAFM (Computer Aided Facilities Management Software) project is related to the following topics:
- Customer Management.
- Annual Maintenance Contracts (AMC) invoicing on a monthly, quarterly, half yearly and yearly basis.
- Rental Contracts invoicing on a daily, weekly, monthly, quarterly, half yearly and yearly basis.
- Automatic invoices generation based on each customer/ contract conditions.
- Revenue calculation.
- SLAs and KPIs Control.
- Corrective / Reactive / Preventive Maintenance.
- Mobile Apps.
AMC (Annual Maintenance Contracts management)
For many years, MDS, has been using Traverse software located on high-level secured servers. By using Rosmiman®, information shall continue being saved on the same place, an integration with Traverse Software has been correctly implemented, making day-to-day tasks easier for end-users. The data migration, including all historical data from last years was moved to Rosmiman® without any inconvenience using internal tools available on the system for data migration using Microsoft Excel templates.
The real complexity of the project was to make Rosmiman®, a CAFM System, to be able to generate, automatically, the projected invoices for each single contract, as well as the revenue calculation based on internal company rules and the automatic generation of real invoices on Company’s Invoice template with a single click.
Nowadays, the system is automatically generating all invoices for the AMC contracts based on each particular contract condition.
“Integrating Rosmiman Software with Traverse, our ERP, has been a wonderful solution, as we can continue working as usual on this new software which is very easy to use.”
With a group of almost 200 brand new electrical generators, the management of rental contracts and invoicing procedures should be very well organized and controlled, there is where Rosmiman® intervened as a main actor on this new company’s business.
Generators can be rented on a daily, weekly or monthly basis, can also be off-hired at any time with very short notice to the supplier, fuel charges should be also considered for the period.
With another specific calculation algorithm, Rosmiman® created a tool to be able to automatically generate invoices, revenue calculation and reports with ease.
“With Rosmiman is very easy to work, now, with a single click I can generate automatically thousands of invoices to our customers as the system is calculating the revenues, charges and related costs as per our internal company regulations and as agreed with our customers.”
With more than 500 active customers on the AMC mode, the company required to have a CAFM system to provide a solution for the Helpdesk, dealing with reactive calls for corrective maintenance and preventive maintenance.
MDS Site & Power goes Mobile.
The main requirement from the company is to go mobile, using the Rosmiman Mobile applications on more than 30 devices, currently using 7” Tablets to perform daily activities without using any paper.
ROSMIMAN® IWMS Global Site is the provided solution that integrates all of the requirements requested by the customer.
- Lower Investment: Save time and resources in infrastructure, management, staff and maintenance of your IT systems to focus on your own business goals.
- Overall Visibility: Users will have access to a variety of predefined reports and KPIs while information will be centralized, thus you will have a more global view of your business.
- Immediate ROI: Reduction in implementation times and investment, with which you will perceive your return on investment and achievement of goals faster.
- Higher Performance: Your applications will benefit from the latest updates and will be kept at the cutting-edge technologies, in a powerful and efficient infrastructure for better performance of their operations.