Imdaad, a multi-awarded, renowned and Dubai-based integrated facilities management (FM) solutions provider with a strong presence in the GCC, has officiated a strategic deal with ITQAN Global – a digital transformation enabler that provides cloud solutions – to harness the ‘Rosmiman® Integrated Workplace Management System (IWMS)’ technology that is hosted and implemented by ITQAN Global in the UAE. The agreement for collaboration was signed on the sidelines of the 11th edition of the FM Expo (from right to left in the photo above: Mr. Arif Alyedaiwi, Imdaad Director of IT and Procurement and Mr. Muhannad Abu Hassan, Itqan Global CIO).
ROSMIMAN® IWMS (Integrated Workplace Management System) is the new generation of systems for the comprehensive management of real estate assets, their infrastructures, equipment and services, where the different roles of system users: owners, tenants, professional and technical managers, field staff, service companies, facilities and services end-users, can interact and relate from anywhere at any time. The benefits of using this software system include greater control of real estate and workspace projects portfolio, optimized process methodology and the ability to provide timely business insights and intelligence. Taking into account the sophisticated FM services provided by Imdaad and its expansion over the years, the state-of-the-art technology will increase efficiency of its services and empower clients with greater insights into the day-to-day FM operations of a project, with ongoing support from the local data center maintained by ITQAN Global.
“The wave of technology and innovation has radically transformed all industries and facilities management is not immune to it. Our pursuit to becoming one of the leading fully integrated facilities management company in the UAE warrants critical updates to our IT architecture, and the collaboration with ITQAN Global to use the Rosmiman IWMS solution is in keeping with our commitment to innovation.
Our research study that we carried out for the UAE’s FM industry was revealed during the FM Expo, and the findings clearly indicate that the future growth and delivery of FM services is hinged on adoption of technology and innovation. We need to scale our operations to meet rising demand and the same time rein in cost efficiency for our clients, and this can be achieved only with greater use of technology. Implementing the Rosmiman IWMS software gives us the opportunity to sharpen our innovative edge and lead by example.” Arif Alyedaiwi, Imdaad.
Feras Al Jabi, Vice President, ITQAN Global for Cloud & Digital Computing Systems L.L.C. (ITQAN GLOBAL), said: “We are delighted to collaborate with Imdaad and help them build a fully-integrated facilities management system that is powered by technology and data analysis. The technological enhancements that will be carried out as part of the agreement will significantly improve project management capabilities of Imdaad’s technicians and result in tangible business gains. The Rosmiman IWMS software solution has proven to help companies make large gains in digitizing core functions and making services frictionless. We are confident that this will strengthen Imdaad’s recognition in the FM industry and step up client satisfaction.”
The project is going to start shortly with ITQAN Global as system integrator to bring live the expected benefits. Imdaad will be benefitting from the local data centre of ITQAN Global which host ROSMIMAN® IWMS and its implementation experience in the UAE. The expected contract execution will start with a first six-month stage of system implementation, which subsequently will be followed by the system stabilisation, A next stage would be incorporating new areas and technological improvements, that would imply a long-term relationship between all parties involved.
The strategic collaboration also involves the development of a cutting-edge mobile app for to help Imdaad’s technicians carry out preventive, corrective, normative and legal maintenance more efficiently, which will further enable the company to optimize time and money, as well as improve interaction with maintenance teams.
Established in 2007, Imdaad is a Dubai based multi-awarded, renowned and fully integrated facilities management company in the GCC. It provides turnkey solutions under Hard and Soft Facilities Management (FM), Waste and Environment, Power and Energy portfolios and is recognised in the market for its innovative, professional, and quality-driven services.
Under Hard FM Services, Imdaad offers MEP & Asset Maintenance, BMS Operations, Painting/Civil/Carpentry/Masonry, Infrastructure Maintenance, Power Monitoring & Savings, and Home Pro Services. Soft FM Services include Waste Management, Pest Management, Cleaning Services, Lagoon/Beach Cleaning, Road Cleaning, and Tanker & STP Services. Finally, under Business Support Services, Imdaad offers Temporary Power Rentals, Recycling Management, Training & Certification, DLP Management, Customer Response Center, Man Power and Help Desk Concierge.
The company has received several prominent industry awards and recognitions, including “Green Facility Management Organization of the Year” at the 2015 Emirates Green Building Council (EGBC) Awards and the ‘Sheikh Khalifa Excellence Award (SKEA), among others.
Its client base continues to grow and includes the world’s best companies like Nakheel, DP World, Dubai Customs, Limitless, Barclays Bank, Manazel, Tamweel, Dubai Municipality, Al Maktoum International Airport, Emaar Properties and also includes the world’s most prestigious projects like The Palm Jumeirah, Dubai World Trade Centre, The Gardens, Atlantis The Palm, Jumeirah Golf Estate, International City, Jebel Ali Port and Free Zone, in addition to the iconic Burj Khalifa.
Imdaad registered a revenue of US$136.1mn in 2016, which represents a growth of eight to 10 per cent.
About ITQAN GLOBAL FOR CLOUD AND COMPUTING SYSTEMS
ITQAN GLOBAL FOR CLOUD AND DIGITAL COMPUTING SYSTEMS L.L.C., UAE is a leading system integrator in UAE formed on the echo of EAIG ICT initiatives to serve strategic projects with key skills and expertise, ITQAN provides enterprise clients with world-class solutions addressing their local business needs. Established in 2010 as a member of Emirates Advanced Investment Group, being the managed services provider for more than 40 corporations with stringent SLAs, it is 100% EAIG owned entity.
ITQAN is a Microsoft Cloud Software Provider Partner as Tier I, with outstanding experience in migrating clients to the cloud. ITQAN’s solutions portfolio covers cloud services, applications, Infrastructure and Integrated Security. In the applications field, ITQAN CLOUD maintains to combine vendors’ applications and shape an exclusive and smart solution to improve the customer’s business workflow.
About ROSMIMAN SOFTWARE CORPORATION
With over 20 years of experience, ROSMIMAN SOFTWARE CORPORATION is the leading provider in designing, implementing and developing solutions for Asset management, Maintenance and Facility Management & Services.
With more than 500 companies in 16 countries as clients and a highly-qualified team of professionals and engineers with PMP® certifications, under the best practices of the Project Management Institute (PMI) and PRINCE2 methodologies, to manage, design, build and implement high added value projects to our customers, ROSMIMAN SOFTWARE CORPORATION has all the talents, skills, experiences and resources which have shaped what we are: market presence with brand integrity, continued trust and loyalty of our clients and reliable, and committed services for more than 10,000 direct users from 30 different sectors using ROSMIMAN® solutions every day in their companies.
We combine advanced technology and investment in R+D+i, with extensive operational experience, to deliver innovative and practical solutions aimed at maximising the maintenance and facility management operations of our clients. We focus on providing practical, useful, simple, intuitive and user-friendly software solutions, so that the use of technology in business is not an obstacle, understanding the kind of current and future challenges faced by our customers in every industry and activity.
For more information